Travis Aaron Wagner

Marissa Connell

Customer Service Representative


Objective

Goal-oriented professional with 10 years of customer service experience seeking to obtain a rewarding and challenging position in which I can apply my charismatic personality and utilize my leadership and customer service skills with a growing company.


Contact

Address

Kalamazoo, MI 49009

Skills

Team worker who is able to adapt in highly dynamic and changing situations.
Excellent problem solving and communication skills, with a focus on customer service.
Excellent math skills.
Ability to communicate and anticipate customer needs.

Experience

2019

Server / Supervisor

Hunan Gardens Kalamazoo, MI

Memorize food and drink menu, and answer questions/make recommendations about menu items. Accurately record orders and partner with team members to serve food and beverages in a timely manner. Manage opening and closing duties, including restocking items and reconciliation of the cash drawer. Regularly check on guests to ensure satisfaction with food and beverages. Assist host/hostess by answering phones to take to go orders, and by greeting, seating, and thanking guests. Handle cash and credit cards, and make proper change. Create work schedule for servers, cashiers, bussers, and delivery drivers. Close out cash drawer and credit card machine at the end of each shift.

2016

Property Manager

Aspen Ridge Apartments Kalamazoo, MI

Manage property staff of five. Organize apartment turns and schedule vendors based on tenant move in and move out dates. Process security deposit refunds. Manage all property maintenance issues. Maximize office and rental income. Delegate repair work to maintenance staff and contractors. Properly code and reconcile invoices. Carry out routine and final property inspections. Oversee day to day maintenance of property. Produce monthly tenant delinquency reports. Organize quotes of work through contractors. Ensure that property complies with current legislation. Apply tenant charges in Skyline and process all payments. Carry out eviction process. Enforce terms of lease agreement with current tenants. Process time sheet for hourly and salaried employees.

2015

Leasing Consultant

Aspen Ridge Apartments Kalamazoo, MI

Schedule and conduct apartment tours, answer questions, and highlight selling features. Process applications and follow up with future residents in a timely manner. Coordinate move in’s and move out’s. Record all incoming traffic into MaxLeases and follow-up with all prospective tenants. Scan all documents into Yardi Voyager once processed and attach them to the tenants file. Assist the property manager with turn over schedules, issuing 7-day letters, and processing rental payments. Communicate with tenants and resolve any complaints. Advertise availability and specials via Craigslist and community outreach. Submit work order requests to maintenance and follow up with residents upon completion.

2013

Administrative Assistant

HyTech Spring and Machine Plainwell, MI

Answer all incoming phone calls and direct the call to the correct person. Create invoices, credit and debit memos via Made 2 Manage and mail/e-mail to customers. Use all Microsoft Office programs for reports, data, presentations, etc. Verify and confirm all sales orders and shipments to prepare for billing. Log checks received and prepare bank deposits. Order and stock inventory; maintain supply log. Prepare and mail checks to vendors; e-mail ACH remittance to vendors. Create detailed accounts payable and accounts receivable procedure binders for other employees. Maintain quality archives. Use Microsoft Excel to create spreadsheets and maintain logs. Organize company events.

2012

Leasing Consultant

Cooper's Landing Apartments Kalamazoo, MI

Record all telephone and in-person visits on weekly reports. Address any resident or customer questions and concerns. Conduct apartment tours for all potential renters. Greet all customers in a friendly and positive manner. Maintain an average score of 115%. Apply product knowledge to customer’s needs. Gather information about market competition in the area; maintain log. Accept rental payments and log them daily.

2010

Server / Bartender

CJ’s Pub Kalamazoo, MI

Master all menu descriptions and prices by memory. Recognized by management as the best employee for product knowledge and pricing. Calculate patron bills, including tax, in a quick manner and without calculator. Manage up to 16 tables at a time. Recite daily specials with confidence. Promote all upcoming events, weekly and daily specials, as well as new products. Operate register and make correct change; accurately balance register before and after shifts. Ensure bar is always presented in a clean and attractive manner. Order and stock all inventory; write checks and collect receipts.


Soft Skills

  • Communication
  • Critical Thinking
  • Leadership
  • Flexibility
  • Empathy

Education

Kalamazoo Valley Community College

Current Kalamazoo, MI

Portage Central High School

High School Diploma Portage, MI